The Haptic Remembrance Book: Design Process

Empathize

Three vertically aligned photos: Older adults, family members, care staff

Collaborated with Mediva, Inc and observed staff during home visits and nursing home visits 


Interviewed nursing staff in the United States and Japan as well as recently retired individuals

Define

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I created personas for nursing home residents


I then thematically analyzed the observations and interview transcripts


Categorized results into pain points

Ideate

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Led a two-part design workshop with staff from Mediva, Inc


We created storyboards and concept posters


We defined important design elements

Prototyping

Testing Feedback

"My grandfather had Alzheimer’s disease and I think this could have an incredible impact on that community!"
- Female, 20s

 

"This is a great design. I think it would be very comforting." - Female, 60s

Service Design

Beyond providing just a tool, this research proposes that long-term care facility stakeholders use the design process itself as a service for older adults to improve their quality of life. Creating the book together with older adults can serve as an activity as well as a means of strengthening community bonds and mutual understanding.

3 Phases

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Interviewing: using reminiscent therapy 


Content Creation:  with haptic tools like the Techtile Toolkit


Reflecting: reinforcing the positive effects created during the other phases

Interview

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The interview phase functions similarly to, or can be used in conjunction with, reminiscent therapy activities. Previously created, or a Haptic Remembrance Book about the interviewer can be used to initiate/inspire conversation (the interviewer can curate as well as negotiate with the interviewee the topics discussed)

Content Creation

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This phase can be reflective of an art therapy session. Similar to traditional art therapies, the content creation of the Haptic Remembrance Book stresses the importance of the physicality of the building medium. A key difference is that the participant expresses through somatosensation as opposed to charcoals or paints.

Iterations